ABOUT JIGSAW ELECTRICAL SERVICES
Jigsaw Electrical Services are here to help you with any electrical service or problem you have. Read more about us & our values.
HOW WE WORK
Jigsaw Electrical Services was born of personal and disappointing experience of engaging trades, both in an emergency and during the subsequent renovation. The questions we asked were: "Can I trust them and their work? Why do they rarely show up as arranged! How much is this going to cost? What are they actually doing to my home?"
There had to be a better way and we strive to be that better way.
Our engineers are all DBS (Disclosure & Barring Service) checked and any client is welcome to see those details (we wish more would). Vehicles are clean, equipped with hand-washing facilities and sanitiser. We are used to working in a sensitive environment such as refuges. We have considerable experience of disabilities and will take the time to communicate in a way that suits the client.
We'll call or message ahead to confirm our arrival time and the client's availability or keys from a trusted source. Essential if the resident has had to relocate to temporary accommodation.
We'll explain, in clear terms, what the issues are, what we expect to do to resolve the problem and, if the situation develops, what the new considerations involve; both technically and financially
We'll record the work and test procedure then photograph every aspect of the task while respecting the personal. Again, essential where an insurance claim is under discussion.
So what does our Jigsaw Electrical Services slogan "Customer Service - Quality Work - Clearly Priced" actually mean?
WE ARE RELIABLE
Nobody likes to be wasting time waiting for that half day appointment slot, only to be let down with a "no show"! We endeavour to arrive when agreed and we'll always confirm that beforehand.
WE ARE SOLUTIONS ORIENTATED
That means listening to your technical issues and suggesting solutions that resolve your problem or frustration; not what we want to do or understand best.
WE CARE ABOUT THE RESULT
That's not just a good job according to the book but a great job according to you, the client. Personal recommendation is our greatest asset.
WE LIKE TO HELP
The "10pm call for help" is our bat-signal (mask and cape optional) The afternoon call for advice is our chance to impress a new client. Pick-up that phone!
WE KNOW YOU LIKE CLEAR OPTIONS
So we'll endeavour to offer a number of solutions with the pro's, con's and costs of each, whenever possible. One size never fitted everybody their ideas or their budget.
WE ARE IN THIS FOR THE LONG RUN
That means we are interested in the industry, energy efficient ideas and their developments. What can we bring to you, the client, for your consideration.
WE ARE PROFESSIONALS
That translates as polite, prepared and professional in our skills, interactions and standards. Customers with similar standards bring out the best in our work.
WE CARE ABOUT OUR ENVIRONMENT
That's our environment near and far. Vehicles and tools are kept clean and well maintained. Packaging is separated and recycled. Rubbish to landfill is minimised and environmental considerations ever-present in what products we use.